Frequently Asked Questions (FAQ) for My E Ride Website

1. What is My E Ride?

My E Ride is an online e-commerce website that specialises in electric vehicles and related accessories, providing customers with a specialised unique range of electric bikes, scooters, and more.

2. How can I place an order on My E Ride?

To place an order, simply browse through the website, select the desired product, add it to your cart, and proceed to checkout. Follow the instructions to enter your shipping and payment details to complete the purchase.

3. What payment methods are accepted on the website?

My E Ride accepts various payment methods, including credit/debit cards, After pay, PayPal, and other secure online payment options.

4. Is there a warranty on products purchased from My E Ride?

Yes, all products from My E Ride come with a manufacturer's warranty. Warranty details can be found on the Warranty information page.

5. How long does shipping take?

Shipping times may vary depending on the destination and the product's availability. The estimated delivery time will be provided during the checkout process.

6. Do you offer international shipping?

No, Unfortunately My E Ride do not offer International Shipping, as we would not be able to offer any after sales service.

7. Can I track my order?

Yes, you will receive a tracking number once your order is shipped. You can use this tracking number to monitor the delivery status.

8. Are the electric vehicles on My E Ride street legal?

As per Australian laws, electric vehicles on My E Ride are street legal; however, it is essential to check local regulations before using them on public roads.

9. Can I cancel my order?

Yes, you can cancel your order before it is shipped. Please contact our customer support team as soon as possible to initiate the cancellation process.

10. How can I contact customer support?

For any inquiries or assistance, you can reach our customer support team through the Contact Us page on the website or via email and phone, as provided on the website.

11. Are there any discounts or promotions available?

My E Ride occasionally offers discounts and promotions. You can stay updated on the latest deals by subscribing to our newsletter or following our social media channels.